Refund, Cancellation & Custom Order Policy
AirStructure Co. · Refund, Cancellation & Custom Order Policy
Refund, Cancellation & Custom Order Policy
This Refund, Cancellation & Custom Order Policy applies to custom inflatable products, made-to-order event structures, branded advertising inflatables, product replicas, inflatable event domes, trade show booths, advertising arches, inflatable games, sports structures, sponsor displays, and other project-based products supplied by AirStructure Co.
Because most AirStructure Co. products are custom-made for a specific customer, event, campaign, brand, logo, artwork, size, shape, material, delivery timeline, and intended use, refund, cancellation, return, and exchange options may be limited after order approval, artwork approval, payment, production start, shipment, or event use.
Custom Order Nature of AirStructure Co. Products
Most AirStructure Co. products are manufactured specifically for the customer’s approved project. These products are often created for one event, one brand campaign, one sponsor activation, one venue, one product launch, one team, or one marketing purpose.
Produced for One Project
Custom inflatable products may be produced according to customer-specific size, material, print coverage, branding, event timeline, artwork files, and product structure.
Not Standard Inventory
Products with client logos, sponsor marks, brand colors, campaign slogans, product packaging, QR codes, event dates, or custom graphics are generally not resellable as standard inventory.
Built Around Customer Approval
Order details, mockups, invoices, artwork, written approvals, production notes, and payment confirmations may be used as the basis for production.
Cancellation Stages and General Eligibility
Cancellation eligibility depends on the stage of the order. Earlier cancellation requests may allow more flexibility, while cancellation requests after artwork approval, production start, printing, cutting, sewing, welding, packaging, or shipment may be limited or unavailable.
| Order Stage | General Cancellation Status | Important Notes |
|---|---|---|
| Before quote acceptance | Usually no production cancellation issue | If no payment, artwork approval, invoice approval, or production instruction has occurred, cancellation may generally be possible. |
| After quote or invoice approval but before production planning | May be reviewed case by case | Design time, administrative time, material planning, payment fees, or project preparation costs may still apply. |
| After deposit or payment | May be limited | Deposits may be used for design, material procurement, production scheduling, artwork preparation, project management, or manufacturing preparation. |
| After artwork or mockup approval | Usually limited | Production may begin based on approval, and changes or cancellation may require additional cost or may not be possible. |
| After production begins | Generally non-refundable or partially non-refundable | Printing, cutting, sewing, welding, assembly, material use, labor, and production capacity may already be committed. |
| After product completion, packing, or shipment | Generally not cancellable | Completed custom products, packed products, shipped products, or event-specific products are generally not eligible for cancellation. |
| After delivery or event use | Generally not refundable unless qualifying issue is confirmed | Inspection, warranty, product tolerance, shipping damage, and event-use conditions may determine any available remedy. |
Deposits, Payments and Non-Refundable Project Costs
Deposits, partial payments, or full payments may be used to reserve production capacity, prepare artwork, create mockups, purchase materials, schedule production, coordinate shipping, or begin manufacturing. Depending on the order stage, some or all payments may be non-refundable.
Deposits May Be Applied to Project Costs
Deposits may cover or help cover administrative time, communication, product planning, artwork preparation, mockup creation, production scheduling, material procurement, and manufacturing preparation.
- Design and mockup time
- Project coordination
- Production scheduling
- Material planning or ordering
- Payment processing or transaction costs
Payments May Become Non-Refundable
Once production begins, payment may be applied to printing, cutting, sewing, welding, labor, materials, accessories, quality review, packing, and shipping coordination.
- Printed materials
- Cut panels
- Sewn or welded sections
- Completed product bodies
- Packed or shipped products
Artwork Approval and Cancellation Limitations
Artwork and mockup approval can significantly affect cancellation eligibility. Once a customer approves artwork, AirStructure Co. may begin production based on that approval. Customer-approved artwork may include logos, sponsor marks, event text, product images, QR codes, brand colors, product shape, and print layout.
Revisions May Be Possible
Before artwork approval, customers may request reasonable revisions if the production timeline allows and if design work has not already exceeded the agreed scope.
Production May Proceed
After customer approval, AirStructure Co. may proceed with printing, cutting, material preparation, structural production, or assembly based on the approved details.
Changes May Require New Costs
If artwork, sponsor order, spelling, layout, color, or logo changes are requested after production begins, reprinting or remanufacturing may require additional cost.
Returns and Exchanges for Custom Inflatable Products
Custom inflatable products are typically not eligible for standard returns or exchanges because they are manufactured for a specific customer, event, artwork, product shape, size, material, campaign, or brand requirement.
| Product Type | Return / Exchange Consideration |
|---|---|
| Custom inflatable product replicas | Generally not returnable if produced with customer-specific product shape, logo, packaging design, artwork, color, or dimensions. |
| Branded event domes, booths, tents, and pavilions | Generally not returnable if manufactured for a specific brand, event, booth size, campaign, venue, or artwork layout. |
| Advertising arches, sponsor walls, billboards, and event displays | Generally not returnable if printed with sponsor logos, event dates, campaign graphics, brand colors, or custom messaging. |
| Interactive inflatable games and sports structures | Generally not exchangeable if produced to custom size, artwork, sponsor needs, activity type, venue requirement, or event use. |
| Stock accessories or standard replacement parts | May be reviewed separately if unused, unopened, undamaged, and not specially ordered or modified for a custom project. |
Event Cancellations, Deadline Changes and Missed Events
Custom inflatable products are often ordered for a specific event date. However, AirStructure Co. is not responsible for customer event cancellations, venue changes, weather cancellations, sponsor cancellations, marketing changes, permit issues, staff changes, budget changes, or event schedule changes unless otherwise agreed in writing.
Custom Production May Still Continue
If the customer’s event is cancelled after production approval, the custom product may still be completed, invoiced, shipped, or made available according to the order terms.
Shipping May Not Be Adjustable
Changes to event dates, delivery windows, venue locations, or required arrival dates may affect shipping cost, freight options, and feasibility.
Refunds Are Not Automatic
Missing an event due to late approval, incomplete artwork, carrier delay, customs delay, venue restriction, or insufficient planning does not automatically qualify for refund.
Shipping Delays, Customs Delays and Freight Issues
Shipping timelines are estimates unless specifically confirmed in writing. AirStructure Co. may help coordinate shipping, but carrier events, customs clearance, freight handling, weather, port delays, tracking delays, missed delivery appointments, and destination restrictions may be outside AirStructure Co.’s direct control.
Transit Can Change Unexpectedly
Air shipping, ground delivery, ocean freight, freight truck delivery, courier service, and local delivery may be affected by carrier availability, weather, routing, customs, or local conditions.
- Weather delays
- Customs holds
- Port congestion
- Missed scans
- Delivery appointment delays
Allow Time for Receiving and Testing
Customers should plan delivery with enough buffer time to unpack, inspect, test inflate, confirm accessories, coordinate installation, and prepare for event setup.
- Do not wait until event day to inspect
- Confirm delivery address early
- Prepare receiving staff
- Plan for customs or freight delays
- Test product before use
Refund Review for Product Concerns
If a customer believes a delivered product has a manufacturing issue, shipping damage, missing accessory, print concern, size concern, or function issue, the concern should be reported promptly for review. Refunds are not automatic and may depend on documentation, product condition, inspection timing, and applicable policy terms.
| Concern Type | Review Requirement |
|---|---|
| Manufacturing defect claim | Customer should provide photos, videos, order details, setup conditions, and a clear description of the issue for review. |
| Shipping damage claim | Customer should provide packaging photos, delivery condition photos, tracking information, product photos, and report the issue promptly. |
| Missing accessory claim | Customer should confirm package count, order details, unpacking photos, and missing item description as soon as possible after delivery. |
| Artwork or print concern | Customer should compare the delivered product to approved mockups and provide specific photos showing the concern. |
| Size or shape concern | Customer should provide measurement photos, inflation details, blower information, setup surface, and product condition documentation. |
| Event-use damage | Damage after event use may be reviewed separately and may not qualify for refund if caused by setup, weather, misuse, anchoring, storage, or public interaction. |
Situations That Usually Do Not Qualify for Refund
Refund eligibility may be denied or limited when the issue is caused by customer approval, late changes, improper use, insufficient planning, event cancellation, or conditions outside AirStructure Co.’s control.
Approved Details Are Customer Responsibility
Approved spelling, approved logo placement, approved colors, approved sponsor order, approved dimensions, approved product shape, or approved mockup details may not qualify for refund after production.
- Approved typo
- Approved old logo
- Approved sponsor order
- Approved design placement
- Approved product size
Changing Requirements After Approval
Refunds are generally not available because the customer changes brand guidelines, sponsor needs, event theme, venue requirements, preferred size, artwork, or campaign direction after approval.
- Sponsor replaced
- Event cancelled
- Venue changed
- Campaign changed
- Design preference changed
Damage From Setup or Event Conditions
Damage caused by improper anchoring, unsafe weather use, dragging, rough surfaces, sharp objects, incorrect blower use, public misuse, or poor storage may not qualify for refund.
- Improper anchoring
- Unsafe wind use
- Storage while wet
- Dragging on rough surfaces
- Unsupervised public interaction
Late Approval or Late Inspection
Refunds are generally not available when delays or event issues are caused by late artwork approval, late payment, incomplete information, late inspection, or waiting until event day to test the product.
- Late artwork files
- Late mockup approval
- Incorrect delivery address
- Late product inspection
- Failure to test before event
Chargebacks, Payment Disputes and Communication
Customers are encouraged to contact AirStructure Co. promptly if there is a concern with an order, shipment, product condition, artwork, delivery, or event deadline. Many issues require documentation and review before any remedy can be determined.
Report Concerns Promptly
Customers should contact AirStructure Co. with order details, photos, videos, and a clear explanation before initiating a payment dispute.
Evidence May Be Required
Product concerns, shipping claims, refund requests, cancellation requests, and warranty reviews may require supporting documentation.
Resolution Depends on the Order Stage
AirStructure Co. may review the order stage, approvals, production status, shipment status, product condition, and applicable policies before determining next steps.
Related AirStructure Co. Policies
Refund and cancellation review is closely connected to custom manufacturing, artwork approval, shipping, warranty inspection, and event-use responsibilities. Customers should review all related policy pages that apply to their order.
Business Product Sales Terms & Conditions
Review the general business terms that apply to custom inflatable product orders, project-based sales, approvals, delivery, and customer responsibilities.
View Terms →Custom Inflatable Manufacturing Terms
Review made-to-order production terms, project-based pricing, production approval, custom product tolerances, and timeline expectations.
View Terms →Branded Advertising Inflatables Terms
Review terms for branded inflatables, sponsor logos, trademark permission, promotional use, event graphics, and advertising claims.
View Terms →Artwork, Mockup & Design Approval Terms
Review customer responsibilities for artwork files, mockup approval, logo placement, spelling, print tolerance, and design confirmation.
View Terms →Shipping, Freight & Delivery Terms
Review air shipping, ocean freight, customs, delivery planning, receiving inspection, oversized freight, and event deadline considerations.
View Terms →Warranty, Inspection & Product Tolerance Policy
Review inspection responsibilities, product tolerance expectations, manufacturing defect review, repair options, and warranty limitations.
View Policy →Event Use, Installation & Safety Responsibility Terms
Review venue rules, anchoring, blower power, weather conditions, supervision, safe setup, and event-site operation requirements.
View Terms →Need Cancellation or Refund Review?
Questions About a Custom Order Refund or Cancellation?
Contact AirStructure Co. before approving production or submitting a cancellation request if you need help understanding custom order status, deposit limitations, artwork approval, production timing, shipping status, or refund eligibility.
Contact AirStructure Co.